Research Presentations, Downloads+

A lot of rich qualitative user research loses its soul by the time it's been squeezed into conference and journal submission formats and in addition, with the exception of published patents work involving concept generation tends to remain confidential. So what you see here scratches the surface, nothing more. Media/interviews here.

	Edge. Edgier. Edgiest. 16th November, for the Design Matters course at the Arts Center College of Design about the risks and rewards of conducting field research in unpredictable environments. This isn't the stuff they teach in college.
	Designing Services for Financial Inclusion. 26th October, Dubai for the Mobile Money Transfer Conference. Keynote & workshop. Download Presentation [23MB] Download Research Paper [9MB PDF]

	Everywhere Everyone Everything. 5th October talk hosted by Professor David Weightman on the Design Matters course at the University of Illinios at Urbana-Champaign.
	Today's Office. 2nd October keynote for the A Better World By Design Conference on the brevity of life and how to make the most of it.
	Pattern Recognition NYC. 1st October talk kindly organised by PSFK and hosted by JWT on the challenges and opportunties of working in the cone of uncertainty.
	Pattern Recognition. 19th July hosted by W&K Shanghai the challenges of exploring patterns in human behaviour, culture and technology, and the art of finding opportuntiies where they collide.
	Everywhere. 5th March keynote for the CHI 2009 Conference on the challenges of conducting research for a ubiquitously connected future.
	Remix. 25th February 2009 presentation hosted by Kim Omura at Aplix on street level innovation from Kabul to Kathmandu.
	Tiger.Blam. 5th November 2008 presentation at the Morgan Stanley Auditorium hosted by Frog Design & the Interaction Design Association at the NYC hosted by Robert Fabricant.
	Nokia Open Studios. Research, co-authored with Younghee Jung on the process and results of setting up temporary 'design studios' in shanty towns as a way to engage communities. Nokia Open Studios: Engaging Communities [10MB, 24 page, PDF] Nokia Open Studios [6MB PowerPoint] Video of Younghee Jung discussing NOS at the LIFT Conference Selected designs published by Business Week
	Mobile Education. 3rd November 2008 session at the World Bank hosted by Mike Trucano on the uses of mobile phones, cheap laptops and other forms of IT in education.
	Cut to the Chase. 29th October 2008 bootcamp at the Institute for Design at Stanford on the practicalities of running field studies. Hosted by Diego Rodriguez, George Kembel, Erica Estrada et al.
	Q Dot A. 26th October 2008 keynote to the Wireless Influencer's Conference that draws on global research to highlight emerging trends in the wireless space. Framed as a series of questions.
	Street. Emotion.. 7th October 2008 keynote to the Design & Emotion conference, Hong Kong.
	Future Social. 6th September 2008 presentation to the LIFT Asia conference session on techno-nomadic lifestyles. Download PowerPoint [3MB] or view online. Watch the talk Nine Trends Shaping the Future of Social Interaction
	Interaction & Carrying Behaviours. 25th June 2008 co-presentation with Fumiko Ichikawa to Nike / Tokyo that summarises findings from research into what people carry and why, and introduces new data points from the Where's the Phone research. Download PowerPoint, [5MB] or view online.
	Nokia Design - Behind the Scenes. 29th April 2008 co-presentation with Younghee Jung - to the media, invited into the London design studio to better understand the design process. Download includes a selection of material from research into shanty town life, including setting up 'open studios' in these spaces. Download PowerPoint [7MB] or view online. Plus: Rhy's Newman's Homegrown presentation from the same event Download (PDF, 1MB)
	Early Warning: Listening, Technology, Activism. Supporting material for the 10th April 2008 panel session at the Global Philanthropy Forum discussing the role activists and on the ground actors can play in documenting and spreading signals of change. Download PowerPoint [2MB] or view online
	Street Hacks: From Design Research to Prototype to .. 9rd April 2008 joint presentation with Duncan Burns hosted by Adaptive Path. A snapshot of the current 'state of the art' of mobile phone repair and hacking services around the world, from soldering irons to language packs to fakes to the Remade concept that was in part influenced by this research. Download PowerPoint [7MB] or view online
	Investigative Design 3rd April 2008 presentation for the World Summit on Innovation and Entrepreneurship hosted by HH Sheikh Hamadan Bin Mohammed Bin Rashid Al Maktoum.
	Investigative Design 8th February 2008 workshop hosted by Katherine Bennett of the Arts Center College of Design.
	Coordination in the Future Urban 7th February 2008, Systems, Cities and Sustainable Mobility Summit at Arts Center hosted by David Muyres et al. Explores how just-in-time coordination of people and things challenges our notions of infrastructure, use, ownership, privacy and time. Download PowerPoint [4MB]
	Seat Covers & Service Design 27th September 2007 David H. Liu Memorial Lecture at Stanford University's hosted by Carissa Carter Related links
	Context, Adrenaline, Design 27th September 2007 Tech Talk presentation to Google hosted by Irene Au. Ethical considerations in design research and beyond. Related links
	The Promise: Lessons For Service Design from the Packaging of Libido Enhancers in China 10th September 2007 research lite presentation to Tokyo Pecha Kucha #45 hosted by Mark Dytham and Astrid Klein. This presentation is not related to research conducted on behalf of my employer. Download PowerPoint [3MB]
	A Path, Adapted 15th August 2007 presentation for User Experience Week hosted by Peter Merholz et al. of Adaptive Path. Aimed at practitioners the talk covers the challenges of running exploratory research in a large corporation, with numerous examples of insights and how they affect both thinking and design. Download PowerPoint [4MB]
	Design Research: Emerging Markets 14th August 2007 presentation for the World Bank hosted by Mike Trucano et al. at InfoDev. Introduces exploratory Nokia research conducted in emerging markets. Contains previously published research. Related information.
	Insight & Innovation: Design Research 18th June 2007 presentation for Nokia Connection hosted (predictably) by my employer Nokia. An introduction to exploratory design research, examples of how it can challenge thinking and affect design, a bit more where's the phone study data with an emphasis on research from South East and East Asia. Download PowerPoint [4MB}
	Ethnography to Inform & Inspire Design 27th April 2007 presentation for İstanbul Teknik Üniversitesi, Department of Industrial Product Design hosted by Özlem Er. An introduction to exploratory design research and the impact that it can have on the design process.
	Where's the Phone: Selected Data April 2007, co-authored with Cui Yanqing and Fumiko Ichikawa. Selected data and photos from Where's the Phone studies: 1549 participants in 11 street surveys on 4 continents to understand where and why people carry their mobile phones, the extent to which they notice incoming communication, and the degree to which people engage in physical device personalisation. Data taken from studies in: Tehran, New York, Los Angeles, Delhi, Seoul, Tokyo, Beijing, Ji Lin City, Kampala, Milan and Helsinki. Related essay: Where's the Phone?. Download Powerpoint, PDF [2MB]
	TED: Connections & Consequences March 8th 2007 presentation for TED Conference hosted by Chris Anderson that outlines why the humble mobile phone is universally popular across cultures, why illiterate phone users are smarter than me and probably also you, and how the streets from Kampala to New Delhi innovate in ways that are close to impossible to design for. You'll also learn a guarenteed technique of how to never forget anything ever again. Download PowerPoint, PDF [4MB] Watch the TED Talk
	Always On - An Introduction to Design Research for Everyware March 5th 2007 presentation for Ideo Palo Alto hosted by Jane Fulton Suri highlights the challenge of designing for everyware and that, if we are serious about minimising negative externalities, our ultimate need to understand the relationship between everyone and everything. Download Powerpoint, PDF [2MB]
	Power Up: Street Charging Services, Kampala A short January 2007 presentation authored with Indri Tulusan that introduces the street services that enable Kampala residents without regular access to mains power to keep their mobile phone's charged. Download PowerPoint, PDF [3MB] or view online
	Rural Battery Charging Services, Uganda January 2007, authored with Indri Tulusan that introduces the home battery charging services to charge devices with limited access to mains power supply. Given that mobile phones require power, and access to power can be unpredictable how do people keep their mobile phones and other devices charged? Download PowerPoint, PDF [2MB] or view online
	Village Phone, Uganda A short January 2007 presentation that introduces a collaboration between Nokia, Grameen Foundation USA, and Micro Finance Initiatives in Uganda to extend cellular connectivity to remote rural locations. Download PowerPoint, PDF [2MB]
	Community Address Book & Call Log A short January 2007 presentation co-authored with Indri Tulusan and Lokesh Bitra drawing on research between 2004 and 2006 in India, Nepal and Uganda that documents phone kiosk owner's use of paper notebooks to record the phone numbers used by their customers - the combination of the book and the kiosk operator effectively becomes the community address book and call log for the members of the community that use that kiosk. Download PowerPoint, PDF [1MB]
	Shared Phone Practices: Exploratory Field Research from Uganda and Beyond December 2006 presentation authored with Indri Tulusan that introduces the results of a Nokia study of Shared Phone Use, drawing on research in Uganda, Indonesia, Nepal, India, China and Mongolia. Introduces the concepts of Sente, Step Messaging, Pooling et al.. Related essay Shared Phone Use Download PowerPoint, PDF [7MB]
	Mobile TV, Personal Experiences December 2006 presentation authored with Cui Yanqing and Younghee Jung that introduces the results of a study of commercial DMB Mobile TV services in South Korea covering the four use cases - evening commuting, home, macro-breaks and secret use. Summary: Personal TV is a better descriptor than Mobile TV. Related essay Ten Things You Didn't Know About Mobile TV Download PowerPoint [4MB] or view online Download research paper PDF [0.2MB] Download related Research on Use Cases PowerPoint [7MB]
	Design Research 29th October joint presentation with Ramin Vatanparast to Tehran University's Department of Art & Industrial Design.
	Connecting the Unconnected 3rd October presentation at the Nokia Technology Media Briefing covers the kinds of the methods used to gather data, and introduces recent research from emerging markets including the practices of Sente, Pooling and Step Messaging. Includes annotated notes for each slide. Download PowerPoint [2 MB] Plus: Stanford University, 5th March 2007
	Waving Not Drowning Workshop covering practical tips for making the most of large volumes of photo field data. 25th September at the EPIC 2006 Conference. Workshop details here related notes here. Flyer [0.5MB] Download PowerPoint [2MB]
	Anatomy of Mobile TV Use Cases On the 21st September 2006 to the Annenberg Center for Communication hosted by Mizuto Ito and on the 26th September Hillsboro, Oregon hosted by Wendy March of Intel's People & Practices Group. Both open to the public. Covers 3 out of 4 Mobile TV Use cases documented during a study of commercial Mobile TV Services in Seoul. Download PowerPoint [7MB]
	Literacy, Communication, Design 14th September 2006 presentation hosted by Teemu Leinonen and Andrea Botero Cabrera of the University of Art and Design, Helsinki. Will draw on research at the Nokia Mobile HCI Group into the communication practices of people with low levels of literacy. Related essay Understanding Non-Literacy as a Barrier to Mobile Phone Communication. Download PowerPoint [6MB] Plus: American University of Cairo, 10th October 2006, Ecole Polytechnique Fedarale de Lausanne 6th February 2007 LIFT Conference 8th February, plus a video of the same presentation
	Cultures of Repair, Innovation Presented at Tokyo Pecha Kucha #34 August 9th 2006. The presentation format is fixed at 20 slides with 20 seconds per slide with the text of the presentation appearing on last three slides. In Japanese and English. Download PowerPoint [2MB].
	Cultures of Repair & Innovation June/July 2006 presentations hosted by the Meraka Institute and the University of Cape Town. Related essay Cultures of Repair, Innovation. Download PowerPoint [4MB] Plus: Stanford University, 5th March 2007
	Out There: Using Field Research to Inform and Inspire March 2006 presentation hosted by NIFT New Delhi. A number of slides have been removed to improve download times. Download PowerPoint [3MB]
	Physical Personalisation March 2006 presentation hosted by NIFT New Delhi on a study of used phone covers in Japan, highlighting the use of the phone as personal shrine. Download PowerPoint [1MB]
	Exploratory User Field Research in the Nokia Mobile HCI Group Photo rich presentation hosted by Intel's People & Practices Group, Seattle and open to the public.. Note - a number of slides have been removed to improve download times. Download PowerPoint [3MB]
	Exploratory User Research Presented at Pecha Kucha 29 January 25th 2006. The presentation format is fixed at 20 slides with 20 seconds per slide with the text of the presentation appearing on last two slidses. Download PowerPoint [3MB]
	Mobile Essentials - Field Study & Concepting Presented to Designing the User Experience, DUX 05, San Francisco. November 5th 2005 http://www.dux2005.org Download PowerPoint [2MB]
	Mobile Essentials - What People Carry and Why November 2nd 2005. Presented at Fieldwork Untethered: Studying Technology Use in Hybrid and Undisciplined Spaces. http://keitai.sfc.keio.ac.jp/ja/workshop.htm

Sonar

Harvard Business Review February 2008 Article	Reducing Illiteracy as a Barrier to Social Communication in the Handbook of Mobile Communication Studies edited by James E. Katz. July 2008
Beta Sway: For Urban Athletes October 2007 Cover Photo / Original	PingMag article on A1One - Tehran Graffiti Artist February, 2007 Photos / Original

Patents

It takes a while for patents to make their way through the system, for updates conduct a name search of the European Patent Office (EPO), United States Patent and Trademark Office (USPTO) and the People's Republic of China's State Intellectual Property Office (SIPO).

A partial list of filed and granted patents of varying degrees of un/importance include:

• Alarm Clock (US-20060071801)
• Context Sensitive Data Handling (CN-200680023706)
• Communications Control (WO2008110658)
• Communication Log For An Electronic Device (US-20030225879)
• Communication Network Subscription Control (US-20080086371, WO2008043880)
• Customisation of an Electronic Device (CN-200480021583, US-20060148522)
• Data Terminal Access Control (CN-200580032279, BRPI0516502 )
• Device Having A Display (US-20040001073)
• Device For Directing The Operation Of A User's Personal Communication Apparatus (US-20060158341)
• Electronic Device (CN-200480037713, US-20050143126)
• Electronic Device Having A Physical Configuration That Is Dependent Upon Its Operational Status (US-20050130604)
• Fuel Supply Device And Fuel Supply System (US-20040265671, CN-200480037713)
• Method And Apparatus For Improved Handset Multi-tasking, Including Pattern Recognition And Augmentation Of Camera Images (US-7,142,231)
• Notifying a User (EP1926297)
• Provision Of Feedback To Users Of Communication Devices (US-20050285741)
• Pre Loading Data (CN-200580032735, US-20080263344)
• Provision Of Feedback To Users Of Communication Devices (US-7,212,119, EP1762067)
• Radio Communication Device (JP2004033293)
• Radio Communication With An Intended Device (US-20040203365)
• Reflectors (US-20030133284)
• Remote Control Of A Mobile Telephone, Having A Plurality Of Different Operating Characteristics (US-20040266489)
• Repository For A Mobile Telephone (US-20040267883)
• Smarter Printing (EP1904918)
• System And Method For Virtual Entity Access (US-20050216367)
• User Interface (EP1897348)
• Wearable Electronic Device (US-7,193,606)

Publications

Recent research topics that have included international field work and concepting, in no particular order include: social networks, emergency response, location services, privacy, Mobile TV use; head mounted displays; illiterate communications practices; shared device use; identity; personal content and data; trust; privacy; future mega-cities; WLAN on trains; impact of informal repair cultures; grassroots innovation in emerging economies; contact management; remembering, losing & finding objects; secrets; leap frogging; proximity interaction/magic touch/Near Field Communications; impact of fuel cells on charging behaviours; mobile essentials; where and how people carry stuff; handedness in device usage; customisation; personalisation; & the future.

Mobile Phone Practices & The Design of Mobile Money Services for Emerging Markets Chipchase, Jan. 2009. Download PDF [9MB]
Related Material

Nokia Open Studios Chipchase, J. & Jung, Y. 2008. Download PDF [9MB]
View Slides

Personal Television: A Qualitative Study of Mobile TV Users in South Korea Chipchase, J., Yanqing, C. & Jung, Y. 2006. Download PDF [0.2MB]

Mobile Essentials: Field Study and Concepting. Presented to Designing the User Experience 05, Chipchase, J., Persson, P., Aarras, M., Piippo, P., & Yamamoto, T. Download PDF [0.4 MB]

Contextual and Cultural Challenges for User Mobility Research. Communications of the ACM, Vol 48, no 7, Blom, J., Chipchase, J., & Lehikoinen. Download PDF [0.5 MB]

Where's the phone? A study of Mobile Phone Location in Public Spaces. Mobility '05. Ichikawa, F., Chipchase J., & Grignani R. Download PDF