Presentations, Research +
A lot of rich qualitative user research loses its soul by the time it's been squeezed into conference and journal submission formats and in addition, work involving concept generation tends to remain confidential. So what you see here scratches the surface, nothing more.
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Presentations
This page includes copies of presentations hosted at research.nokia.com.
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Nokia Design - Behind the Scenes. 29th April 2008 co-presentation with Younghee Jung - to the media, invited into the London design studio to better understand the design process. Download includes a selection of material from research into shanty town life, including setting up 'open studios' in these spaces. |
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Early Warning: Listening, Technology, Activism. Supporting material for the 10th April 2008 panel session at the Global Philanthropy Forum discussing the role activists and on the ground actors can play in documenting and spreading signals of change. |
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Street Hacks: From Design Research to Prototype to .. 9rd April 2008 joint presentation with Duncan Burns hosted by Adaptive Path. A snapshot of the current 'state of the art' of mobile phone repair and hacking services around the world, from soldering irons to language packs to fakes to the Remade concept that was in part influenced by this research. |
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Investigative Design 3rd April 2008 presentation for the World Summit on Innovation and Entrepreneurship hosted by HH Sheikh Hamadan Bin Mohammed Bin Rashid Al Maktoum. |
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Investigative Design 8th February 2008 workshop hosted by Katherine Bennett of the Arts Center College of Design. |
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Coordination in the Future Urban 7th February 2008, Systems, Cities and Sustainable Mobility Summit at Arts Center hosted by David Muyres et al. Explores how just-in-time coordination of people and things challenges our notions of infrastructure, use, ownership, privacy and time. |
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Seat Covers & Service Design 27th September 2007 David H. Liu Memorial Lecture at Stanford University's hosted by Carissa Carter |
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Context, Adrenaline, Design 27th September 2007 Tech Talk presentation to Google hosted by Irene Au. Ethical considerations in design research and beyond. |
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The Promise: Lessons For Service Design from the Packaging of Libido Enhancers in China 10th September 2007 research lite presentation to Tokyo Pecha Kucha #45 hosted by Mark Dytham and Astrid Klein. This presentation is not related to research conducted on behalf of my employer. |
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A Path, Adapted 15th August 2007 presentation for User Experience Week hosted by Peter Merholz et al. of Adaptive Path. Aimed at practitioners the talk covers the challenges of running exploratory research in a large corporation, with numerous examples of insights and how they affect both thinking and design. |
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Design Research: Emerging Markets 14th August 2007 presentation for the World Bank hosted by Mike Trucano et al. at InfoDev. Introduces exploratory Nokia research conducted in emerging markets. Contains previously published research. |
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Insight & Innovation: Design Research 18th June 2007 presentation for Nokia Connection hosted (predictably) by my employer Nokia. An introduction to exploratory design research, examples of how it can challenge thinking and affect design, a bit more where's the phone study data with an emphasis on research from South East and East Asia. |
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Ethnography to Inform & Inspire Design 27th April 2007 presentation for İstanbul Teknik Üniversitesi, Department of Industrial Product Design hosted by Özlem Er. An introduction to exploratory design research and the impact that it can have on the design process. |
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Where's the Phone: Selected Data April 2007, co-authored with Cui Yanqing and Fumiko Ichikawa. Selected data and photos from Where's the Phone studies: 1549 participants in 11 street surveys on 4 continents to understand where and why people carry their mobile phones, the extent to which they notice incoming communication, and the degree to which people engage in physical device personalisation. Data taken from studies in: Tehran, New York, Los Angeles, Delhi, Seoul, Tokyo, Beijing, Ji Lin City, Kampala, Milan and Helsinki.
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TED: Connections & Consequences March 8th 2007 presentation for TED Conference hosted by Chris Anderson that outlines why the humble mobile phone is universally popular across cultures, why illiterate phone users are smarter than me and probably also you, and how the streets from Kampala to New Delhi innovate in ways that are close to impossible to design for. You'll also learn a guarenteed technique of how to never forget anything ever again. |
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Always On - An Introduction to Design Research for Everyware March 5th 2007 presentation for Ideo Palo Alto hosted by Jane Fulton Suri highlights the challenge of designing for everyware and that, if we are serious about minimising negative externalities, our ultimate need to understand the relationship between everyone and everything. |
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Power Up: Street Charging Services, Kampala A short January 2007 presentation authored with Indri Tulusan that introduces the street services that enable Kampala residents without regular access to mains power to keep their mobile phone's charged. |
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Rural Battery Charging Services, Uganda January 2007, authored with Indri Tulusan that introduces the home battery charging services to charge devices with limited access to mains power supply. Given that mobile phones require power, and access to power can be unpredictable how do people keep their mobile phones and other devices charged? |
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Village Phone, Uganda A short January 2007 presentation that introduces a collaboration between Nokia, Grameen Foundation USA, and Micro Finance Initiatives in Uganda to extend cellular connectivity to remote rural locations. |
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Community Address Book & Call Log A short January 2007 presentation co-authored with Indri Tulusan and Lokesh Bitra drawing on research between 2004 and 2006 in India, Nepal and Uganda that documents phone kiosk owner's use of paper notebooks to record the phone numbers used by their customers - the combination of the book and the kiosk operator effectively becomes the community address book and call log for the members of the community that use that kiosk. |
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Shared Phone Practices: Exploratory Field Research from Uganda and Beyond December 2006 presentation authored with Indri Tulusan that introduces the results of a Nokia study of Shared Phone Use, drawing on research in Uganda, Indonesia, Nepal, India, China and Mongolia. Introduces the concepts of Sente, Step Messaging, Pooling et al.. |
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Mobile TV, Personal Experiences December 2006 presentation authored with Cui Yanqing and Younghee Jung that introduces the results of a study of commercial DMB Mobile TV services in South Korea covering the four use cases - evening commuting, home, macro-breaks and secret use. Summary: Personal TV is a better descriptor than Mobile TV. |
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Design Research 29th October joint presentation with Ramin Vatanparast to Tehran University's Department of Art & Industrial Design. |
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Connecting the Unconnected 3rd October presentation at the Nokia Technology Media Briefing covers the kinds of the methods used to gather data, and introduces recent research from emerging markets including the practices of Sente, Pooling and Step Messaging. Includes annotated notes for each slide. |
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Waving Not Drowning Workshop covering practical tips for making the most of large volumes of photo field data. 25th September at the EPIC 2006 Conference. Workshop details here related notes here.
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Anatomy of Mobile TV Use Cases On the 21st September 2006 to the Annenberg Center for Communication hosted by Mizuto Ito and on the 26th September Hillsboro, Oregon hosted by Wendy March of Intel's People & Practices Group. Both open to the public. Covers 3 out of 4 Mobile TV Use cases documented during a study of commercial Mobile TV Services in Seoul. |
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Literacy, Communication, Design 14th September 2006 presentation hosted by Teemu Leinonen and Andrea Botero Cabrera of the University of Art and Design, Helsinki. Will draw on research at the Nokia Mobile HCI Group into the communication practices of people with low levels of literacy. |
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Cultures of Repair, Innovation Presented at Tokyo Pecha Kucha #34 August 9th 2006. The presentation format is fixed at 20 slides with 20 seconds per slide with the text of the presentation appearing on last three slides. In Japanese and English. |
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Cultures of Repair & Innovation June/July 2006 presentations hosted by the Meraka Institute and the University of Cape Town. |
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Out There: Using Field Research to Inform and Inspire March 2006 presentation hosted by NIFT New Delhi. A number of slides have been removed to improve download times. |
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Physical Personalisation March 2006 presentation hosted by NIFT New Delhi on a study of used phone covers in Japan, highlighting the use of the phone as personal shrine. |
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Exploratory User Field Research in the Nokia Mobile HCI Group Photo rich presentation hosted by Intel's People & Practices Group, Seattle and open to the public.. Note - a number of slides have been removed to improve download times. |
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Exploratory User Research Presented at Pecha Kucha 29 January 25th 2006. The presentation format is fixed at 20 slides with 20 seconds per slide with the text of the presentation appearing on last two slidses. |
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Mobile Essentials - Field Study & Concepting Presented to Designing the User Experience, DUX 05, San Francisco. November 5th 2005 http://www.dux2005.org |
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Mobile Essentials - What People Carry and Why November 2nd 2005. Presented at Fieldwork Untethered: Studying Technology Use in Hybrid and Undisciplined Spaces. http://keitai.sfc.keio.ac.jp/ja/workshop.htm |
Sonar
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Harvard Business Review |
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Beta Sway: For Urban Athletes |
PingMag article on A1One - Tehran Graffiti Artist |
Publications
Recent research topics that have included international field work and concepting, in no particular order include: Mobile TV use; head mounted displays; illiterate communications practices; shared device use; identity; personal content and data; trust; privacy; future mega-cities; WLAN on trains; impact of informal repair cultures; grassroots innovation in emerging economies; contact management; remembering, losing & finding objects; secrets; leap frogging; proximity interaction/magic touch/Near Field Communications; impact of fuel cells on charging behaviours; mobile essentials; where and how people carry stuff; handedness in device usage; customisation; personalisation; the future 3 to 15 years from now; and expressive messaging.
Personal Television: A Qualitative Study of Mobile TV Users in South Korea Chipchase, J., Yanqing, C. & Jung, Y. 2006. Download PDF [0.2MB]
Mobile Essentials: Field Study and Concepting. Presented to Designing the User Experience 05, Chipchase, J., Persson, P., Aarras, M., Piippo, P., & Yamamoto, T. Download PDF [0.4 MB]
Contextual and Cultural Challenges for User Mobility Research. Communications of the ACM, Vol 48, no 7, Blom, J., Chipchase, J., & Lehikoinen. Download PDF [0.5 MB]
Where's the phone? A study of Mobile Phone Location in Public Spaces. Mobility '05. Ichikawa, F., Chipchase J., & Grignani R. Download PDF