Mobile Phone Practices & The Design of Mobile Money Services for Emerging Markets

Who benefits more from the introduction of mobile money services - a white-collar worker in New York City or a migrant manual labourer living out of a dormitory in Xi'an? For many access to mobile money services is a game-changer.

The slides from the Mobile Money Transfer conference presentation on Designing Services for Financial Inclusion can be viewed above or:

• Download the presentation here (PowerPoint, 23MB)
• Download the essay here (PDF, 9MB)

For practitioners working in this space (hei) the most useful section is likely to be on mobile phone practices and behaviours: covering mediated use from the perspective of customers; agents and the service providers themselves; charging; and multiple-SIM card practices.