(Quality of) Service

Aug 05, 2008

For any given service - how to reassure the customer that they are getting what they paid for?
Or conversely to fool customers into believing they have received a service they are in fact not getting?

Mobile phone charging services in Kabul using low watt light bulbs to highlight that the stall indeed has access to power. Wonder if this was triggered by people offering spurious 'charging services'?

Related - two presentations on mobile phone street charging in Kampala and car battery charging services in rural Uganda.

Location:
 Afghanistan »  Kabul
 Uganda »  Kampala Keywords:
 charging | power