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The Power of Ten
The most popular content on Future Perfect in 2007?
The top four slots occupied by essays on Where People Carry Phones, Mobile TV, Mobile Essentials and Shared Phone Use with the essay on Repair Cultures also making the top ten. Writing longer pieces and side-stepping the traditional academic publishing process has proved a worthwhile strategy. Keyword streams for graffiti and customisation continue to prove popular - for a full list of tags see the site index. And the individual posts that round out the top ten include: signs; a chandelier; and the the two gents from a Delhi (above) - the latter no doubt a result of appearing in the first page of Google’s image search for the word "India".
The full list:
- Where People Carry Phones
- Mobile TV
- Mobile Essentials
- Shared Phone Use
- Graffiti
- Signs that trigger a need to pee
- Customisation
- Chandelier made from the inserts of penis pumps
- Repair Cultures
- Two gents from Delhi mobile phone market
On a side note: a few weeks back I posted information about job openings in our Consumer Futures teams in Delhi and Shanghai (if you responded - I've since forwarded the resumes that arrived by the deadline to the relevant person in Nokia). The surprisingly high number of responses were in part a reflection of the interest of working in this field (whatever it is you think this field is) and certainly received a boost with traffic from PSFK job search. Cheeky. Smart. Good luck to the applicants.
2008? The experiment will continue.
Writing from Tokyo | December 31, 2007 | Permalink
West Coast, Ho
I'm heading to LA and the Bay Area in early February with a couple of open slots in my schedule. If your organisation is interested in hosting a presentation or you have something compelling that you want to meet and share please contact me on info at janchipchase dot com.
Writing from Tokyo | December 27, 2007 | Permalink
Waiting For Small Packages to Explode
You are walking in your high street and you see a bag on the ground. What goes through your mind? This?
What would happen if you left a bag like this on the ground in your neighbourhood, your high street? What are the cues that signal to others that the bag is unattended? Or that it is deliberately placed there? To what extent are the cues inherent in the bag and how it is placed, and to what extent in the context?
Consider a future perfect with widerspread surveillance and sousveillance, objects that maintain a location awareness and include sensors that can log the user and its use and of course bill appropriately. For some objects throw the ability to move autonomously. That object you see on the ground, on the bench, at the traffic lights - is it unattended or is it simply trying to appear unattended? Objects that appear in the 'right place' just when you (think) you need them - the perfect form of contextual advertising - you've picked it up so now its yours, go use, please. Oh, and we'll settle the transaction in 30 days.
Physical objects super-distributed.
And the bags? Photos taken at the People's Theater square in Urumqi - day labourers advertising their skills and availability by placing tool bags and boxes on the ground. The camera-shy would-be workers are huddled to one side trying to stay warm and chewing the duck fat - to a passer by the bags looked unattended.
Related: linked in - the effect of location information and personal tracking on the effectiveness of terror campaigns, and the art of triggering interaction.
Writing from Tokyo | | Permalink
Packaging, Waste
Writing from Tokyo | | Permalink
Street Food Display Norms
Street food exposed to the pollution you most large Chinese cities and off-set by the sub-zero temperatures. The only item in the bowl that remains protected from the elements? - Crab sticks.
Related: using skewers to denote cost in Chongqing, and the half life of food on a plate in Tokyo and beyond.
Writing from Mishuku | December 26, 2007 | Permalink
Slot
When the baby squats the slot opens.
From Urumqi, China.
Writing from Mishuku | | Permalink
Cut and Blow
A double barber's shop sign on this Seoul street, a subtle indicator, if you know what you're looking for, that sexual services offered in this barber's shop in addition to the regular cut n blow.
One of the more interesting aspects of getting a haircut, shave or massage in some Chinese establishments (based mostly on experiences in the suburbs of second and third tier Chinese cities) is fielding attempts by the staff to 'sell up' from regular (non-sexual) services. Strategies range from the very subtle - a straying hand or sweet talk to crude school-ground humour, and depending on what the majority of its cliental choose - the ongoing sales pitch can be persistent. On one level it's little difference from a McDonald drone asking whether you want fries or a shake with that burger. Super size me? Indeed.
Or not. Visitors to Beijing looking for a decent massage should head to Bodhi close to the workers stadium.
Cheers PK for the Seoul lo-down.
Writing from Seoul | December 24, 2007 | Permalink
Post Coitus Interruptus
Variable lengths of stubbed-out cigarettes indicating a mis-match between the expected amount of time before the next activity starts and the current one finishes. For any activity, the cost of interruption.
Writing from Seoul | | Permalink
Seoul Stencil
Writing from Seoul | | Permalink
Positioning & Time Keeping
There is but one time in China - 8am is, well, 8am from Beijing to Urumqi and beyond. despite spanning the geographic equivalent of several time zones. The net result in a city such as Urumqi lives to form of dual time keeping - state-run organisations such as train stations, airports, and post offices run on the official time, whilst retail outlets, restaurants and pretty much everything else is in tune to local daylight hours.
For interface designers: whether and how to support official and unofficial times?
Other ways that people tweak time? The relatively common practice of trying to 'buy time' by setting one’s watch or alarm clock a few minutes ahead of the actual time; inter-city drivers trying to talk up the time it takes to travel between two points to talk up an all inclusive fare; setting meeting’s ahead of time to account for late arriver's.
It will be interested to see how the widespread availability of personal positioning data will affect the future perfect of time keeping - you’ll know it takes 12 hours to travel by taxi from Ashgabat and Bukhara because you draw on the last ten years of automatically logged data against current local weather and road conditions supplied by the driver and negotiate accordingly. In a world of published accurate positioning we’re all bit players of a giant time and motion study. Opportunities, opportunities. But for whom?
Tashkent today, Seoul tomorrow, then home. The stuff that makes us tick, eh?
Photos of the ever changing Urumqi skyline, above
Writing from Tashkent | December 21, 2007 | Permalink
Balance
Writing from Urumqi | | Permalink
Moments of Truth
Feedback form, Tashkent Palace Hotel.
Writing from Tashkent | | Permalink
Eau de Toilette Naming Conventions
What’s in a name?
These Uzbekistan Eau de Toilette names drawn from popular male mythology Mafia Don, Super Cosa Nostra; Big Boss; Super King; Secret Service; the Matrix; status objects Mercedes; Pure Cigar; Euro (but no US Dollar - how the mighty have fallen); and eclectic 2Bone that I’m pretty sure is pronounced two be one rather than to bone, although you never know; and the delightfully named Walking Barry.
Of note: apart from a token nod to the French with Parfum D’or, Marquis all names are English. Nothing in Uzbek/Russian/Tajik.
Writing from Tashkent | | Permalink
Display Norms
Urumqi is China’s western-most trading post - the city being dotted with thousands of small shops making the most of limited display space to push as many products to their central Asian visitors as is possible. A typical example above.
Departing through Urumqi's Diwopu had more in common with a new year department store scrum than an airport. Waiting in line turn down several cash offers to sell my check-in luggage allowance to fellow passengers who have exhausted theirs. Pretty much everyone on a buying trip. And, no madam you can’t check that 52 inch flat screen.
Thought for today - the tools to create after-markets for buying and selling (luggage) allowances. And the did-you-pack-your-own-luggage legality and other risks associated with making such a trade. And the likelihood that this will act as a barrier to the creation of such markets.
Writing from Urumqi | December 20, 2007 | Permalink
China Boards
What can you expect from a day's snowboarding in the Xinjiang Uygur Autonomous Region?
With well-below freezing weather, the snow maintains a decent texture; as a relatively young sport the slopes are near empty; decent and interesting local tucker; thoughtfully placed warning lanterns; and banging Uighur club tunes broadcast over the resort-wide tannoy.
Downside? Limited altitude; a need to maintain awareness of novices who haven't mastered the art of turning (no the nets are not for stopping); and yes, Uighur club tunes broadcast over the resort-wide tannoy.
150 Yuan (15 Euro) buys you transport from downtown to the slopes, gear hire, decent local grub and a lift pass. Overnighting in a yurt costs extra.
Writing from Urumqi, somewhere near | December 19, 2007 | Permalink
Information Architecture
Not sure this sign designer quite realises quite how far ahead of the curve she is.
Writing from Urumqi, somewhere near | | Permalink
Tempting Punters
Bow thoughtfully tied around deep fried whole sheep in the southern (Uighur) part of Urumqi.
Writing from Urumqi | | Permalink
Cup Storage
The physical properties of the cup and container to support drying, stacking and storing, from a restaurant in Urumqi.
Writing from Urumqi | December 17, 2007 | Permalink
A (Mobile Phone) Lens Protracted
Mobile phone with lens accessory, spotted on Urumqi's Zhongshan Dong Lu. Yes, a little detour in western China. And yes, its a tad cold.
With exception of headphones and headsets accessories that merely enhance the experience will not be carried over time - and are highly likely to end up forgotten in a drawer or bag. For technically minded (but not necessarily technically literate) consumers clamoring for a decent camera phone a separate lens may be a factor during the purchase process. But as this short essay on Mobile TV details, most accessories of this nature fail after the initial new-toy buzz has worn off.
This particular example is doubly problematic because it is difficult to carry the phone in a pocket or bag with the lens attached, and in the few contexts where a lens might feasibly be useful it's doubtful whether the user would bother.
Lesson for today? Don't confuse intent to use (carrying) with use. For background research see Mobile Essential, Field Study and Concepting (0.4MB) and related posts on carrying behaviours here.
Writing from Urumqi | | Permalink
Transaction Signatures
One of the cultural quirks of shoppin' large in Uzbekistan is the physical volume of cash required to complete a transaction. In a country with limited credit and debit card penetration it can take a couple of minutes to reel off the notes in a upscale restaurant, buying a flight means carrying a bag full of cash. The value of 20,000 Uzbekistan Sum, above? About 10.7 Euro.
For someone observing the transaction, to what extent does the process of completing a transaction provides clues to what is being transacted: its value; its relative importance to the buyer or seller; legitimacy or implied legitimacy; whether settlement is agreed? Parameters to keep an eye on include: how the currency is transported; the volume of notes and coins changing hands; whether they are forthcoming from one or multiple locations; the context and manner of the hand-over; the extent that the buyer and seller check, double-check the transaction; whether receipts are forthcoming; the kind of receipt; and body language before, during and after the transaction.
For physical or physical/digital transactions - what makes for an appropriate transaction signature in what contexts?
Related: money (and phone) carrying habits for a range of cultures, infrastructure support to shred transaction receipts in Japan, motivations for retaining receipts from Brazil to Tibet.
Writing from Urumqi | | Permalink
Simple Pleasures
Walking the final few meters towards the Uzbekistan side of the border I was pulled aside by a weathered Tajikistan criminal detective and questioned. His gentle English lilt was friendly but if, like me you have a love/hate relationship with fractured border crossings it was a conversation I’d preferred to avoid. After ten minutes of reiterating itineraries he nodded past his countries border. Elation. So much emotion tied into such a simple gesture: the nod.
That moment when you walk into or out of a space when you scan the room identify a person in it and, eyes remaining on the recipient momentarily lift your head. You probably take it for granted but in that split second you’ve reaffirmed their existence, carefully negotiated your right to be in that space, and created a ready platform for further communication if required.
When it’s done right, a positive response to the nod is one of life’s reassuring comforts. You nod. I am.
There are numerous variants to the nod. Whilst seldom taken as derogative, if your presence implies effort on behalf of the recipient the response is likely to be a slower, more drawn out weary nod. If your presence is unexpected a surprised recipient may respond with a reflex nod an action that can leave both parties feeling a bit dirty - like walking in on someone in a restaurant bathroom just as they are rising from the toilet seat (sorry whomever you are, use the lock next time). The directional nod is both an acknowledgment of presence and, depending what the head and eyes do next, provides clues as what to do or where to go next. The art of nodding is obviously something they teach at dive-bar school, since it's the favoured non-verbal communication of dive-bartenders the world over. In fact given high standard of nodding encountered on my travels its surprising that nodding classes are not formally taught the world over. You do need to remain aware of cultural differences, for example the Japanese enjoy a variant of the nod that is part nod part bow. But yes, a nod can cut through the sound of busy Tashkent night club, and create a bond with the other person queuing for a discounted XBox on Oxford Street.
As with most important things in life, timing is everything. Nod too early and the recipient won’t have time take in your presence leading to the aforementioned reflex response, nod too late and people will assume you have the social skills of a horny rhino. Nod when you arrive, when new people arrive, consider it for when you leave.
Related: the practice amongst younger males of sizing someone up by their footwear choices.
Writing from Tashkent | December 15, 2007 | Permalink
Content Ice Breakers
Whilst taking breakfast in a roadside hut encounter a situation strangely reminiscent of this - where a local kid takes my phone, switches on Bluetooth and data-mines it for music and pictures. Walk in to the sound of chai being slurped and out the door to the sounds of Ghalla Gurian.
Usually carry a pack of non-local gum and to ease the way through customs and a myriad of social interactions. Its about time to create a decent travel pack of bluetoothable music and photos.
Writing from Ayni | December 12, 2007 | Permalink
Portion Norms
Stop for tea at a road-side restaurant - the sugar is about 9 times the volume of a 'regular' lump. The driver takes two, enough for the both of us.
Two? To stock up on enough energy to take him through to the early hours, no doubt. Got a visa that runs out tomorrow, so time say goodbye to Dushanbe and take a night-drive across the Fan Mountains to the border. It's an eventful-in-slow-motion 12 hour journey - snow chains that take an age to attach as the weather closes in, changing a flat, plus a rear suspension that gives out about 5 hours into the drive - we only avoid more serious damage to the vehicle by crawling along the mountain roads in first. Slow going.
Ditch the car at Ayni and catch a ride to the border from a friendly police officer cum taxi driver.
Writing from Fan Mountains | | Permalink
Taking (TV) Reception More Seriously
Obviously trying to get one-up on his Uzbekistani neighbours.
Writing from Dushanbe | December 11, 2007 | Permalink
Universals
Advertising including tear-off strips found on this Tashkent lamp post - the same format is popular on the streets from Milan to San Francisco and beyond. The form factor supports taking away key information - usually someone's contact details. In a world of ubiquitous personal communication devices you might assume there to be less of this kind of advertising - everything going online, right?
There are (at least) three reasons why this will not the case: the continued widespread availability of cheap desktop printing; the importance of placing advertising in a physical context; and the mainstreaming of devices that allow the consumer to act upon that information in that physical context e.g. make a call, access a web page.
Given the generally amateur nature of the format such as black and white photocopies, unevenly torn strips and the method of placement - what design tweaks would make this more big-corp-advertising friendly? Or, after years of being refined by the streets, is this already perfection?
Writing from Dushanbe | | Permalink
The Joy of (Soviet Era) UI
Writing from Dushanbe | | Permalink
Stimulants, Packaging of Choice
Nasvai, a local stimulant, sold in Dushanbe (Tajikistan) above, and the same product being punted in a Bukhara market (Uzbekistan) below. Both are widely available and are bought mostly by younger males looking for a bit of a kick. An article on nasvai use in Kyrgyzstan, including and eye-opening list of ingredients can be found here
In line with nasvia being a lifestyle-commodity, the Bukhara seller has customised the bags to include pictures of Britney and assorted local talent.
For every culture - products that take you from here, to a little bit out there.
Writing from Dushanbe | | Permalink
Consequences of Complexity
Next time you're driving through the Kyzylkum Desert you can relax safe in the knowledge that the driver of that veering oncoming vehicle is probably struggling with the user interface of his DVD remote control. That or his eyes are transfixed on the mirror-DVD-display and not on the road.
To be fair the attach-to-the-mirror display comes with two remotes - one of which only has 5 buttons.
Tajikistan for the next few days, give or take a border crossing.
Writing from Dushanbe | December 9, 2007 | Permalink
Ablutions
As you might expect from geography dominated by the desert, dust is an issue - making this afternoon’s visit to a local bath-house so compelling. The faded interior of the entrance includes an ornate, stoop-or-you’ll-hit-your-head double door that leads to dark labyrinth of steamy caverns each with a different level of heat. The changing room is a time warp of objects including a old soviet radio, and a conversation with a soon-to-have-graduated dentist leads to the challenges of working with gold teeth.
Is it worth heading for a Bukhara massage? Certainly if you enjoy a bit of rough handling, and want to try the local specialty. “You’ll be strong tonight” the masseur says, referring to the liberal and vigorous application of freshly crushed ginger to the nether regions, his confidence either comes from personal experience or more likely the confidence that he’ll never see this customer again and doesn't need to worry about a money back guarantee.
Mentally try to figure out when time zones next align with the loved one.
Sort of related: bathing culture in Japan, Iran, and the future perfect of warranties.
Writing from Dushanbe | | Permalink
Wedding Rituals
Writing from Bukhara | | Permalink
Petrol Station, Simplified
Common enough practice in countries with high numbers of motorbikes such as in Vietnam though not too much cross-cultural variation in how the product is displayed.
Writing from Bukhara | | Permalink
A Justifiable Fear
Unpopular/popular culture when taken out of context.
Writing from Bukhara | | Permalink
An Appetite Whet
The restaurant owner is welcoming and her eyes to the only remaining empty table in a room that has few.
In front of me three generations of the owner’s family have occupied the bulk of the seats and they’re ordering liberally. During the course of the evening the youngest daughters skip to and fro between the family meal and an impromptu sewing circle situated across the room. Screens have been set up to offer two of the tables a degree of privacy - positioned to restrict their line-of-sight to a television placed at the edge of a kitchen counter and beyond that to the working kitchen. With minimal local programming and music concert DVDs in such ready supply DVD-TV is the ambient background to everyday life - fulfilling a role that for many was previously played by radio. The TV shows a tastefully bleach blonde lady crooning to an live audience of thousands - a genre that my de-calibrated cultural radar places somewhere between the Bermuda triangle of Sayed Makawi and Nusfat Ali Khan and Samantha Fox. On the only remaining table three heavyset gents still wearing their leather overcoats and bushy hats have polished off the main course and have moved onto a 40% proof dessert.
As the owner passes the menu her smile literally lights up the room - reflections from a mouth lined with enough gold teeth to simultaneously impress a possie of south central homeboys and the guests of a upscale Dharavi wedding - not that you're ever likely to find either group in same place at the same time. There only needs to be a slight overlap of understanding for the end result to look the same, even if the cultural relevance and the path to the end result is radically different.
My spoken Uzbek is basic and my ability to read the Cyrillic menu non-existent. She points, I nod and over time the food arrives. The menu reminds me of the challenges of localisation. It’s just a matter of translation, right? Except that language is highly political - as part of the process of re-asserting its Uz-ness Uzbekistan is moving away from (Russian) Cyrillic and returning to a roman script. The languages that are supported in your product are a reflection of where your brand sits in the ever changing political landscape and not all cultures and national boundaries are as stable as yours.
Goulash with wild rice and coriander arrives. There’s nothing like crossing a desert to whet the appetite, especially when the road conditions are less than stellar and you’ve spent a good part of the day nervously aquaplaning towards oncoming traffic. An early start to the day and the monotony of the engine induce a desire to doze but this is more than offset by the psychological need to keep one eye on the road. And what a road - Khiva to Bukhara skirts the Turkmenistan border before slicing through the Kyzylkum Desert. The really eager can continue their 'plane beyond Bukhara to the Friendship Bridge that crosses into Afghanistan before hitting Mazar-e-Sharif. A journey for another day perhaps.
An elderly holy man enters the restaurant, hobbling from table to table arm outstretched for alms. A small denomination note is handed to him by one person from each of the tables, somehow fulfilling the social contract that says its OK for one person to give on behalf of others. What’s the difference between too much and not enough? I’d like to think that somewhere there’s a social networking site that has mastered the subtleties of this kind of giving, but in the current land grab I doubt it.
Enough writing for today - time to accept the invitation of dessert.
And Monocle has a lite reportage of Tajikistan.
Writing from Bukhara | | Permalink
Edible Mobile
Based on the design of the 1100 no less. From a local Bukhara grocery store.
Writing from Bukhara | December 8, 2007 | Permalink
Longest Rig
Writing from Kyzylkum Desert | | Permalink
Freshness
The extent to which the freshness of a product can be communicated by revealing what's below the surface. The extent to which the process of revealing, speeds up the decaying process.
Kind of similar - the motivations of early-adopters to adopt something new, becomes the reason for the same people to reject that same thing later on.
Writing from Khiva | | Permalink
Taking (TV) Reception Seriously
The perception of the anticipated reception strength based on the design of the antenna.
The same for any communication device where signal strength is an issue.
Writing from Khiva | | Permalink
Display Norms
A multitude of parked cars with their boot's open in this Khiva marketplace - each one filled with still-flippin' fresh fish.
Writing from Khiva | | Permalink
Things That Go Together
Cigarettes and seeds are often sold together here in Uzbekistan. Both dry goods, and both where consumption is highly ritualised.
The desire for designers/marketing to create goods and services that become so ingrained in our everyday practices that they become, well, everyday rituals. The positive and negative aspects of those rituals.
Writing from Khiva | | Permalink
Airport Sushi
Slice of baguette, margarine and ikura served up in the domestic departure lounge. Breakfast by any other name.
Writing from Tashkent | December 7, 2007 | Permalink
Fairground Chair Railing Colour Norms
Uzbekistan seems to have a distinct colour palette. That, and an omnipresence of fairgrounds.
Writing from Tashkent | December 6, 2007 | Permalink
Particularly Fibered Glass
Writing from Tashkent | | Permalink
Textures of a Taxi
Hand sewn flooring, and not a carpet in sight.
Writing from Tashkent | December 5, 2007 | Permalink
Recycling Detail, Value
Knowing exactly what can be recycled and its value - different types of bottles hung on the shutters of a recycling shop.
Writing from Tashkent | | Permalink
Biggest Mistakes
Make it through immigration with communication reduced to a nod of the head and a surly smile. The first words directed at me after disembarking are from a customs officer staring intently at two properly-hopefully completed declarations forms “you just made the biggest mistake of your life”.
Followed by a smile. A typo corrected. Welcome to Uzbekistan.
Long haul, customs and humour don't mix well.
Writing from Tashkent | December 4, 2007 | Permalink
Man Down
One of the metrics for a successful field study is unsurprisingly, ensuring everyone returns home safely. For our recent Accra field study this was, alas, not the case. To put it bluntly, we were denied the opportunity to do so by UPS.
A colleague (pictured above) who was set to join us had his passport (the remains of which are pictured below), newly stamped with a Ghanaian visa 'lost in transit' by UPS. When it eventually arrived it did so with its covers missing rendering it useless. As he recounts: "Later that morning, I went back to the Consulate General of France in Los Angeles to void my current passport and apply for a new one. On close inspection, the vice-consul was surprised to see the cover missing considering the overall good condition of the pages and suggested that it might have been removed intentionally to make a fake passport. The vice-consul went on to describe how the French passport is constructed; the cover and pages are really thick and sturdy and are sewn together. It is nearly impossible to detach the cover without human intervention."
The ability to track a person or thing is often mistaken for the ability to affect what happens to the tracked object. In the event of something out of the ordinary occurring the ability to track becomes a way for the consumer to narrow down where within UPS's own network a digression (accidental damage? theft?) has occurred - a subtle variation on sousveillance. But just how common is the problem of passport loss? A quick search turned up this article by the Guardian/Observer newspaper from 2003 that refers to "11,733 (passports) lost over the past four years" by the Royal Mail. Useful things passports. In the wrong hands.
How might today's scenario play out in our future perfect?
From a would-be thief's point of view it should be easier to identify which packages contain valuable cargo by running a RFID scanner over the packages pulling out those that flag up passport ID's. Give or take a shielded cover. And in the consumer's corner a parcel sentinel that sits in the package collecting rich sensorial data and sending this directly to the receiver. Yeah, the passport will still get nicked. But at least you'll know the aftershave/perfume of the thief.
Had my end-of-year work review last week. One of the objectives set at the beginning of the year, was to bring everyone in the team back safely all limbs intact. It doesn't count if they never get to leave the country right?
Writing from Tokyo | December 3, 2007 | Permalink
Razored. Bladed
30 yen (0.20 Euro) razor - its body made from a single piece of molded aluminum.
Writing from Sangenjaya, back of | December 2, 2007 | Permalink
Textures of a Local Sento
One of more enjoyable aspects of moving to the new 'hood are the expansive local sento options. There are two easy ways to identify that a sento is nearby - a smoke-stack that juts out from the lo-rise skyline; and at ground level following the trickle of pristine punters to the source of their pristinity.
The Shimizuyu sento in Sangenjaya is more interesting than most - layers of bath-house history dating back to the 1920's encapsulated in objects & practices: an expansive Mt Fuji mural; a pool with a surprisingly strong electric current, a wood decked veranda to cool off and take a smoke; bottles of milk sitting in a glass fridge; a 1st gen massage chair that accepts 10 yen without living up to its end of the bargain.
Carsten, nice one dude.
Loosely related - public bath house in Iran.
Writing from Sangenjaya, back of | | Permalink
Hiding Complexity
Necessary complexity?
More domestic UI bliss.
Writing from Iidabashi | December 1, 2007 | Permalink
NCS
Writing from Shimo Kitazawa | | Permalink
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