« Infrastructure, Discoverability & Speed of Adoption | Main | Looking for What You Expect To Find »

Task Flow: Who Does What?

Train ticket printed by the rail traveller rather than the train company. Similarly with the EasyJet flight from London to Geneva the ticket was likewise self-printed and also functioned as a boarding pass. A simple and now common example of the spread of technologies changing flow of the buying and using a ticket task: convenient for passengers and presumably cost savings for the train company - lower print costs and less staff time required to issue physical tickets.

Hmm, in a world of ubiquitous handheld devices how can the buying/referringto/presenting the ticket task be furthered shortened? Hmm indeed.

Writing from Geneva | February 6, 2007 | Permalink