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EPFL Presentation Downloads

The slides from last-last week's presentation at the Ecole Polytechnique Fedarale de Lausanne were culled from previously published research on Cultures of Repair and Innovation in India and China [4MB] and Communication, Literacy & Design [6MB]. Thanks Nicholas for hosting and students for sharing thoughts.

A question was asked about whether rural consumers were offered classes to how to use their mobile phones. They aren't (though I think at some point Orange in the UK offered its customers lessons to make the most of features on their phone). What does the lack of structured mobile phone classes say about how people learn to use their phone? Whilst designers strive for simple and intuitive designs offering formal classes isn't inherently a bad thing: it can help align the user's mental model with that of the system; introduce local users to one another to build up a support network if things go wrong; and ultimately put people at more at ease with the technology. How does this apply to you? - we are all only one generation away from being mystified by the next ubitquitous, useful, but ultimately sub-optimal for humans technology.

And the photos? From ad-hoc street research in South Delhi last year - in an effort to figure out what kinds of and what levels of literacy were required to run a paper recycling station.

Writing from Tokyo | February 19, 2007 | Permalink